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I bought an album yesterday from iTunes on my PC, downloaded it, and synced it with my iPhone. When I later tried to play the songs on the phone, I noticed that they wouldn't play at all. I also noticed that they wouldn't play on the PC. So, I tried to follow the suggestion in this other question and deleted the songs, thinking I could just re-download them. I can't seem to actually re-download these.

  1. I locate the album in the iTunes store from iTunes on my PC.
  2. I click "buy" for the album.
  3. I see a pop-up box from iTunes telling me I have already purchased this item and can redownload it from my Purchases.
  4. I click the "Purchased" button on the pop-up dialog.
  5. iTunes takes me to "Purchased" screen, but I do not see the artist or any of the songs from that artist in my purchased music list.

Also, when I try to download it from iTunes directly from my iPhone, the album shows up with a "purchased" box next to it already and is unclickable.

I am using iTunes 11 on my PC and have iOS 6.0.1 on the iPhone.

How can I get this music?

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I don’t know how to solve this, but if you are not able to solve it by following future answers, contact Apple Support and they will refund you. Buy the album again. –  duci9y Jan 4 '13 at 7:25
Please read this support article by Apple. If that doesn't help, you should contact them through their Express Lane Support. –  Emil Feb 15 '13 at 15:58
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