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I was playing an album the other day and noticed that none of the songs being played are incrementing their play count. I am running iTunes 11.0 and would like play counts to work like before.

What is happening and can I fix this?

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I haven't experienced this with iTunes 11 on 10.7. I just tested by playing a song and the play count incremented as expected. That said, it could easily be an issue specific to 10.8 or some other quirk — iTunes 11 seems to be full of small issues that don't show up for everyone. – robmathers Dec 7 '12 at 1:39
I have the same problem, it doesn't work with crossfade on. – houbysoft Dec 7 '12 at 8:35
up vote 6 down vote accepted

According to some articles I've read on the net, it's a design flaw by Apple - disabling crossfade will make the playcount start to work again.

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Seems like Apple is facing some quality control issues – Render Dec 12 '12 at 14:19
Can anyone tell if this is fixed in iTunes 11.0.1? An edit here once that is confirmed would be ideal. – bmike Dec 15 '12 at 15:40
@bmike not able to edit my question atm (out of town, terrible internet access) but if someone else verifies that upgrading the software works feel free to edit that in. – cutrightjm Dec 16 '12 at 1:23

I think it's a universal glitch that's occurring with the new iTunes update they just had, seeing that this problem only showed up after the update.

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