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I just purchased Microsoft Office 2011 for MAC and installed it on my rMBP OSX 10.8.2 running Mountain Lion. The installed version from purchase is 14.2.0. I tried installing 14.2.3 but it failed due to a specific file that was not found :

Office 14.2.3 can't be installed on this disk.
A version of the software required to install this update was not found on this volume.

So I went to the site and downloaded 14.2.1, but that didn't install either with the same message. Also tried 14.2.2, but still the same error.

I want to add that the actual installation failed (tried twice), however Office 2011 appeared in the application folders and Word works fine.

Not sure what can be causing this, any idea ?

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I encounter the same problem. May I know after the cleanup and re-installation, do you need to register the product key again? – IvanH Feb 21 at 3:44
@IvanH I cannot remember exactly, but a clean uninstallation did prompt me to enter the product key again. If you did not delete every single file related to MS, then the product key might still be registered and you may not need to re-enter it. – Render Feb 21 at 12:13

1 Answer

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I had this issue once. I ended up backing up my data via Time Machine (for a get out of jail card) and then removing Office in it's entirety, rebooted my Macbook Pro, and then proceeded to reinstall Office 2011. Once I had the Office suite reinstalled the software allowed me to apply all subsequent updates without issue. This worked for my particular instances / issue, results may vary depending on software environment.

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Surely there should be an easier way to fix this ?! – Render Nov 18 '12 at 18:20
There may possibly be but when I was searching for a solution I did not find one. The OSX version of Office does not have a built in repair function as does the Windows version of Office. This may be because its not a common issue. Strictly a theory mind you. – Mort Nov 18 '12 at 22:47
How did you remove office 2011 ? I tried many various ways on the internet as well as the official Microsoft website but installation always fails (yet word runs fine), and any subsequent updates completely fail to install. – Render Nov 25 '12 at 21:02
I used AppCleaner which you can download from here: (freemacsoft.net/appcleaner). It worked well for my particular issue anyway. – Mort Nov 26 '12 at 16:51
I did use AppCleaner .. I think my issue is deeper unforutantely ... Did you just click on the Word app through AppCleaner and thats it ? – Render Nov 26 '12 at 16:54
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