Cracked iPad display - What are my options?

Question

I've had my 3rd generation iPad for only five months, and I've tried hard to keep it in pristine condition. I always had it in its case, and was very mindful of what I did with it.

Unfortunately one momentary lapse of concentration is all it took for this to happen:

It only fell three feet, and it was still in its case, but none of that made any difference :(

What are my options now? How much will Apple charge me for repairing it? Will a third party do it cheaper? If I'd bought Apple Care, would this type of accident have been covered?

Thanks for any advice!

Answer 1

The normal AppleCare plan does not cover accidental damage as it follows the general warranty conditions that cover normal use generally wear is only covered if it's both impeding a normal function and not something that would be expected to be consumed.

AppleCare+ does cover this - you would have had to buy the AppleCare plus insurance and there would be a fee ($49) in the US to pay for the accidental part of the repair. Also, the insturance plus AppleCare is not available worldwide (or nearly as widely) as the normal AppleCare plans.

Apple fixes all iPads at the factory so you would see aflat priced exchange part, so call or visit Apple or an authorized repair agent for pricing on that exchange where you live. Basically, they are getting a new iPad into your hands that might be new or might be refurbished - but it will have a new battery and a new serial number and come directly from the factory to you.

I had this exact same thing happen - my iPad slipped out of my bag and landed after a two foot fall onto a corner. I had the + coverage and was very glad to see the several hundred dollar cost end up hitting my wallet for $49 on top of the $99 I spent originally.

Answer 2

It might be a bit late but squaretrade.com appear to do far better deals than applecare.

Answer 3

I have an iPad 2 in similar condition, but with the glass even more shattered. This seems to be a very common thing though as I've noticed there are a lot of shops in the USA that are now offering to fix iPads and iPhones. They seem to specialize in glass/digitizer repair. The prices range from $150-$200 USD depending on the model. I'm probably going to take mine to one the kiosks at the local mall (Tysons Corners in Virginia.) The reason is because I have seen them diligently fixing iPads and iPhones as if they were watchmakers.

Apple seems like they generally charge $200-$250 USD to replace an iPhone and $300-$500 USD to replace an iPad if you don't have AppleCare+. So these third party repair shops seem like a good deal if you don't have AppleCare+.

Source for Apple's iPad repair costs: https://discussions.apple.com/thread/3029844?start=30&tstart=0

Answer 4

Ok, so I finally found out my own answer. It seems there are three options:

Apple Route

I went into the big Apple Store here in London, and asked a member of staff what I could do about a cracked iPad. The helpful staff member told me I needed to book an appointment with a technician. "Great, let's do it", I said. "No, you have to do it online", he replied. I was a bit incredulous. "Even though I'm here now, in the store?", I asked. "I'm afraid so", was his response. This seemed pretty silly to me, and to make matters worse, he said the earliest availability to see a technician was in a week's time.

So I duly went home, and booked my appointment online for a week's time.

Seven days later I trundled back into London, with my broken iPad in tow. I got to the store at my appointment time and asked a staff member where I needed to go to see a technician. They told me to talk to one of the Apple staff upstairs.

Up I went, and I found a bunch standing around chatting to each other. Eventually one of them decided to help me. The first thing he asked me was why I needed to see the technician in the first place, and so I told him the sorry story of my two month old iPad. One three feet tumble onto my bathroom tiled floor and it was cracked. Without looking at my iPad, or even mentioning a technician, he just told me that they could only fix it if I paid. And the cost for any fix, big or small, was £256.44. (That's $406 US dollars, American readers!)

I was a little taken aback and remarked that it seemed pricey. (I could buy an iPad Mini for that price!) "Yes", he agreed, "do you want to go ahead?". Apparently the only way I could talk to a technician was to agree to pay the fee now. That was all they could offer.

Needless to say I was pretty upset at having to go through all this rigmarole only to be told by a member of the floor staff that there was nothing they could do -- either I could pay, or I could live with it. They could have saved me a lot of time if they'd been upfront about it.

On the whole, it was a pretty terrible customer experience which left me feeling incredibly frustrated.

(Apparently Apple Care+ covers these sorts of accidental mishaps, but they don't offer it here in the UK.)

Third-Party Route

I've since found a few third-party repair companies that offer to repair broken iPad screens for various sums - between £70 and £110. So I'm considering them. (Some of them offer 12 month guarantees for the work they do, which is pretty good.)

DIY Route

I've also discovered that you can buy repair kits for between £30 and £40 that would allow you to do it yourself. From the videos I've seen, the job looks fiddly, but not impossible.

This appears to be all the options available to someone who's accidentally broken their iPad glass! :(

Answer 5

If you decide not to fix it the Apple route, keep in mind this will preclude you from warranty service through Apple for the lifetime of the unit.

If you find accidents happen for you around expensive technology, you may consider getting insurance, and a rider that would reimburse the cost of repairs, if damaged.

Answer 6

The third party route is probably a good option. If any of you are based in the UK there is a site called Repairs UK which repairs them for under £90 and is better than Apples price :)