Sign up ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

I'm trying to send a document to email as a PDF. To do this you'd normally go to 'Print > PDF > Email PDF' but when I do this I get an error message:

The document mail PDF could not be opened because it is damaged or incomplete.

Any idea how I can resolve this? The document itself is a Excel doc, but it happens whenever I try to do 'Print > PDF > Email PDF'. However, if I go to 'Print > PDF > Save PDF' it saves them perfectly.

Any ideas what might be causing my problems?

share|improve this question
Which is your default mail application? or Entourage/Outlook (or something else)? – jaume Nov 16 '12 at 15:57, i do have outlook on there but it not setup / the default. Although ive got outlook (not setup/default but on the hd, as with the problem machine) on other machines and they work – sam Nov 16 '12 at 16:53
Does sending PDFs from other applications work? For example, if you open in Safari, can you mail it as PDF using Print>PDF>Email PDF? – jaume Nov 16 '12 at 16:57
nope, same problem when trying it with a word doc, jpg and safari – sam Nov 16 '12 at 17:00
And can you generate a PDF with Print>PDF>Save as PDF from Excel or Safari? – jaume Nov 22 '12 at 9:06

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.