Ask Different is a question and answer site for power users of Apple hardware and software. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Recently, when I try to quit Mail, the Quit menu option is actually disabled and the keyboard shortcut doesn't work (it "beeps" just like when you try to do anything that isn't permitted). Screenshot for proof:

enter image description here

Any idea what's causing this and how I can prevent it from happening? The only "solution" I've found is to force quit Mail...

I'm running Mail 6.2 on 10.8.2.

share|improve this question
Please post a screenshot of the whole window. We can’t figure out what is going on just from the screenshot you gave. And we don’t need proofs, we trust you :) – duci9y Nov 12 '12 at 16:45
Maybe a dialog box is still open, could also be on another space (if you use Spaces) – patrix Nov 12 '12 at 17:34
That keeps happening to me as well. It could have something to do with sandboxing, because it started in 10.7 and also affects some other sandboxed applications. – user495470 Nov 12 '12 at 20:34
I've seen this behavior too, I guess is syncing, cleaning something up, etc, and hangs. My experience is that it seldom goes back to a state in which you can quit it with Command-Q, so I usually revert to pressing Command-Shift-Option-Esc for a couple of seconds... – jaume Nov 16 '12 at 11:40
I've suspected it's a webkit issue. I had it occur in Safari several times but never enough time to really investigate. With it affecting Mail as well webkit is the main tie that first comes to mind. – Mr Rabbit Nov 1 '13 at 18:53

This problem has previously been reported and apparently hasn't been resolved. Apple's solution is to force quit Mail. If you are not especially loving Mail, and don't mind upgrading, Mozilla Thunderbird is an excellent replacement option. I use it on a daily basis, and it never has issues. Hope this helps!

share|improve this answer
I would find it hard to believe that any app never has issues. As you will see here in the recently active section of – markhunte Feb 22 '14 at 12:29

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.