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Is there a recommended solution for when Guided Access fails to respond to triple-click of the home button? I set this up for a kids app for my son, and despite triple-clicking the home button several times, I am failing to get a response to prompt for my guided access pin number.

I tried holding the power button, and several other options, all to no avail. Is my only option to let the battery die out? Will that even fix the issue?

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2 Answers

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Seems like a solution is to hold home button + volume down + screen lock until device forcibly reboots. After that, guided access began responding properly again and I was able to exit the app.

Edit: Through trial and error, I felt this was home button + volume down + screen lock, but as comments have noted, volume down is not necessary.

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Volume is not a necessary part of that combination. Home + Sleep for about 5-10 seconds is all that is necessary. – Jason Salaz♦ Sep 23 '12 at 21:41
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Also - you can make sure your device is sending diagnostic logs to Apple - they will see the part of the system that is running (or not running) so that perhaps they can see what is hanging each time you have to force the system into a hard reboot. Items when the entire device is locked and you can't perform a normal shutdown get high attention to be fixed. – bmike♦ Sep 27 '12 at 13:57
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I've had better luck quadruple clicking.

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protected by Community♦ Oct 5 '12 at 19:29

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