Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

If I go to the Apple ID support site and try to change my security questions, or password, it tells me that it is sending email to the registered email address. This is a working address that gets dozens of messages every day. But nothing from Apple comes through. Yes, I've checked spam.

That is, I log into appleid.apple.com with my Apple ID and password, and click on 'change security questions or password'.

The support link lands me at support for hardware, so that's no help.

Is there anywhere else to turn?

share|improve this question
    
you're doing this my logging into appleid.apple.com , right? –  Ethan Lee Sep 15 '12 at 4:19
    
right, I am there. –  bmargulies Sep 15 '12 at 12:21
add comment

1 Answer

I eventually reached Apple by phone. There was a subtle typo in my 'recovery' email address.

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.