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I have bought my mac last month, so I am eligible to get a free upgrade of Mountain Lion. As Apple stated - I have requested for my upgrade and it said you will be notified with your upgrade code. It's been 24+ hours and I have not received any mail from Apple. So, how much time they're taking to send a mail usually?

Thanks

EDIT - There was some technical issue with the form on saturday. I called Apple Care and they've sent me the codes now.

Thank you all for help. Ak

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Also, don't expect it to be as quick on weekends as other times. –  GEdgar Jul 29 '12 at 13:42

4 Answers 4

up vote 1 down vote accepted

My code came just 2 hours after the request, although it didn't work (was already used once)

Just write them an email to uptodatesupport-de@apple.com and ask them there. I wrote them an email after getting the wrong code and they replied with a new code within a day.

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Check your spam folder too, in case it got sent there.

You should get two emails from noreply@apple.com, one with a pdf containing the code and one with a password to open the pdf (obviously, to the email that you used to on the up-to-date page).

And as others have said, it takes three days, and that probably won't include Saturday or Sunday.

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Apple Support in Moscow said that it can take around 72 hours (I've got my after 3 days of waiting).

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Mine took about 3 days. The entire thing has been a bit of a shambles to be honest. I'd give them another couple of days then just get in touch with them.

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