Tell me more ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.
up vote 1 down vote favorite

I had a lot of important files on my iPhone in an app called Documents Mobile Office. During upgrade of the application, the upgrade failed & the application does not reload. Hence I can't access the files in the application (.doc, .csv etc).

As I thought all files would be auto uploaded to the "cloud" I did not back it up in iTunes.

I have a few of these files on my Google Dashboard which I have recovered, the rest I can't. How do I recover these lost files?

Please help.

share|improve this question
I don't think Documents Mobile syncs with iCloud (at least not according to the description in the App Store) so it's either local or in Google Documents. But the documents should be in the iPhone backup in iTunes, try to restore from there. – patrix♦ Jul 28 '12 at 15:12

1 Answer

up vote 0 down vote

Your data should be recoverable!

  1. Download and install iExplorer on your PC or Mac.
  2. Connect your iPhone to your computer.
  3. Open iExplorer.
  4. Your iPhone should appear on the sidebar on the left; double-click on "Apps".
  5. Find Documents Mobile in the list that opens. Double-click on it.
  6. You should see a folder inside Documents Mobile called "Documents". Drag and drop it to your Desktop and iExplorer should copy the documents in Mobile Documents to your computer.
share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.