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I plugged in my 5th gen iPod to update during the latest iTunes update, but my computer crashed while in the middle of it.

Now I can no longer turn on my iPod.

Rebooting shows me the sad iPod face with a link to Apple support, iTunes does not recognize the iPod so I cannot do this:

Is there some other way to reformat the disk so that it works again?


PS: I can charge the iPod by plugging in the USB to my computer, however it periodically tries to restart and makes horrible and annoying drive noises. I don't see an iPod disk in windows explorer either.

Whoa an update. After putting it into disk mode, not sure whether or not it is in disk mode, I followed the steps but did not get a confirmation. In any case windows explorer has it listed as a drive now. It says I need to reformat the drive before I can use it. This is windows explorer reformat, not iTunes reformat. Should I?

iTunes still doesn't give me any indication that it sees the drive.

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migrated from Jul 21 '12 at 20:21

This question came from our site for computer enthusiasts and power users.

If the iPod is makes horrible drive noises, then you have most likely lost the hard drive in the iPod. It might have crashed in the middle of the format and caused a crash.

You can try the disk mode to see if you can do anything with it, but sounds like it might be a dead drive.

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Thanks, quite possible, but it still makes me gawk that it's possible to kill a harddrive just by an improper shut off. If this is true, never buying another Apple again. – Jourkey Aug 19 '09 at 16:18
The shutoff most likely did not kill it. It just happen to die then. Hard drives do die eventualy. It could have happened to any hard drive based music player, no matter what the manufactor. I suggest looking at flash memory based for your next one. – Troggy Aug 19 '09 at 16:36
When my 2nd or 3rd-gen, disk-based pod lost its drive, and I contacted Apple to find out about my options ... I swore off hard-drive based players. That thing's now a mighty expensive paperweight, that was barely a year old, and never mistreated. :( – Adrien Aug 19 '09 at 17:23

Have you tried putting the iPod into disk mode?

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Thanks, am trying this. – Jourkey Aug 19 '09 at 16:17

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