Ask Different is a question and answer site for power users of Apple hardware and software. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

First my phone said "No wi-fi" so I reset everything on the phone, the phone now has nothing on it & asked me to set it up again. I opted for 'restore from back-up' instead of 'new phone', now it is instructing me to connect into itunes but it syncs all the songs & stops & the phone still instructs me to connect to itunes - I'm going around in circles. I don't know how to get my phone back to how it was. can anyone help please. I don't have Ninety something dollars to call apple for help.

share|improve this question

Are you connecting your phone to the mac / pc you're usually syncing it too? Because it would need the backup file which is created everytime you sync it.

If so, you should try this instructional guide. It has screenshots and should be easy to follow. If this does not work write what's happened.

share|improve this answer
Great, I followed this, took a while but everything is back just as it was, just had to set my screen pics again. However, I still have the original problem, which was that in my iphone Settings where I'm suppose to be able to turn my WiFi on or off, it is just grey & says 'No WiFi'?! Any idea how to fix this? – Lisa Jul 16 '12 at 3:37
could you attach a screen shot to your question? (Go to the screen you are referring to, and press Home and Power button simultaneously for a second or so - the screen will blink). The screenshot will be in your photos folder and you could grab it while connected to iTunes. – David DelMonte Jul 16 '12 at 9:17
A friend of mine had the same problem, but he poured cola over his iPhone... Did you have any kind of water-connected issues with your phone? ;-) Keep in mind that taking the cold phone into a wet environment (taking a long shower) could cause this too. – Thomas Johannesmeyer Jul 16 '12 at 13:46

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.