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My iPhone 4's button has stopped working properly. I went to the apple shop today to get it repaired, and was told I had to pay £119 as it was 22 months old and outside of the one year warranty. I then asked why it was not covered for a two year warranty due to EU law enforcing this, which then turned into a pointless argument of the guy at the genius bar continually saying "we only cover a one year warranty" in which I gave up and left. I just do not understand however if I am right or wrong - should it have been covered?

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closed as off topic by Daniel Jun 17 '12 at 21:49

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This is a very good question, but there's nothing Apple-specific about the question. It's a question about consumer protection laws in your (unspecified) locality, and only tangentially related to questions aimed at experts about Apple products. It can't be answered as posted because you didn't specify the locality, and even if you did, it isn't really on-topic for this site. –  Daniel Jun 17 '12 at 21:47
Sorry, I see you did specify you were in the UK in the title (and the pounds should have been a hint also). But it's a question better asked to a legal expert, not an Apple expert. –  Daniel Jun 17 '12 at 21:49

1 Answer 1

up vote 1 down vote accepted

This is a legal question, not a technical one BUT... the EU 'law' you are referring to is the European Directive 1999/44/EC. In the UK, the Sale of Goods Act meets or exceeds most of the directive's requirements, overriding the directive. The bottom line is, you are almost surely covered, do check what the Sales of Good Act says, see if these chaps chan help you


and be ready to stir up as much trouble as you can. I once had to deal with a faulty screen in a new MBP, I did complain, they guys at Apple were not helpful, I kept complaining, calmly (you cannot ever lose it in these situations, because you give the opponent an excuse to stop dealing with you) and after 30 minutes the manager basically rolled belly up and did what I told him he had to do all along. Be prepared to ask to talk to mangers etc, and take note of times and names.

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