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I'm trying to connect remotely to a family member's new MacBook Air from my own iMac. Both machines are running OS X Lion.

I can connect to the files on the remote machine and I can see the screen of the remote machine.

But I cannot interact (mouse or keyboard) with the remote machine.

I can run LogMeIn (free version) with no issues. But I'd like to log in to the machine remotely with no input from the family member - it shaves at least 30 minutes off the support call. ;-)

Any idea what I'm doing wrong?

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2 Answers

Most likely you have Observe Mode enabled on your end. In Screen Sharing.app, go to the View menu. You should see an entry for "Switch to Control Mode".

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Thanks for that. Sorry, should've said - Can't switch to control mode either. So I guess the question is: why can't I access control mode? –  Paul A. Jun 8 '12 at 17:49
    
Can you confirm that the remote machine is set to allow control connections? Alternatively, if you have SSH access into the remote, you can use the "kickstart" command, something like: sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/ki‌​ckstart -configure -users adminuser -access -on -privs -all -clientopts -setmenuextra -menuextra yes -restart -agent -menu -console –  da4 Jun 9 '12 at 22:59
    
Yes, I think so: in the Systems Preferences, Sharing panel, "Remote Management" is on, and I allow access for "All Users" Is that enough? I'll try the kickstart command tonite. –  Paul A. Jun 10 '12 at 13:32
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I have a Mac Pro and a Mac mini both with Lion installed. What I did for screen sharing is that I set up a administer account with a password on both machines. When using screen sharing, I log in using the administrator password instead of using the code in the sharing setting.

Note that in the sharing setting, only the administers are allowed to modify/control the screen without a VNC pass code.

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My screen sharing works well in my local network. problem is I'm connecting via internet (and two continents ...) to the remote machine –  Paul A. Jun 10 '12 at 13:33
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