I'm trying to connect remotely to a family member's new MacBook Air from my own iMac. Both machines are running OS X Lion.
I can connect to the files on the remote machine and I can see the screen of the remote machine.
But I cannot interact (mouse or keyboard) with the remote machine.
I can run LogMeIn (free version) with no issues. But I'd like to log in to the machine remotely with no input from the family member - it shaves at least 30 minutes off the support call. ;-)
Any idea what I'm doing wrong?