Troubleshooting a MacBook Pro that is not charging from power

Question

My MacBook Pro isn't charging, the light on the charger isn't lit, and the battery image indicates it is not charging .

The computer is approximately a year old. I've tried multiple outlets, so I know that's not the problem. The connectors look clean, but I cleaned them with a toothpick just to make sure. What can I do?

Thanks!

Answer 1

I've had a similar problem before and the charger wasn't completely broken. Here's what you can try:

1. Plug you MacBook in some other location (seriously, it can be problem with the current in your location)
2. Plug the cable in the opposite way (I mean attach the charger to you MacBook in the way it caps the Ethernet plug).

If it won't help I am afraid you'll have to buy new charger. I would suggest trying another charger before buying a new one to determine if it is your charger or your Mac.

Answer 2

A small tip for everyone; if this happens, attach a different charger to the macbook and then your old charger again. Works like a charm.

Answer 3

If your computer is less than a year old, go to a genius bar, they will replace or repair it for free. I also advice you to get a extended warranty as it is kind of a repeating problem. In the past 2.5+ years, i had to replace my charger more than 2 times. But since i had the warranty they just gave me a new one. So it is definitely worth to invest in it. In my case its not only the charger they had to replace several other stuff on several occasions but going to genius bar is the best bet.

Answer 4

It sounds to me like a hardware failure. I've seen a couple others fail. I would recommend taking it to the Genius bar - they may replace the power supply for free (don't bank on it though). I believe they replaced my brother's free.

Are there any other power supplies around that you could test? If not, it will be tested at the Apple store