after a very disappointing order on the Apple Store, I called the customer support and asked for an exchange plus a compensation. I did it on the 8th of December, we're now the 20 and I feel that they had more than enough time to study my case.
So I'm wondering, when can I consider that they are ignoring my request or waiting for after xmas and new year to give me a negative answer so that I don't make them bad word of mouth during this sale prolific period.
added : I have the name, email address and phone extension of the guy I talked to. He confirmed having received the detailed I sent him. I sent another email on the 13th and he replied that my case was still being studied. Either they don't have enough people at customer support, or they don't want to satisfy me. Anyway I'm gonna ask for a deadline.