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Macbook Air was working fine yesterday. Switched it on this morning and it wouldn't boot, just hung on grey screen.

Eventually got the Air to safe boot, now Air boots normally (but very slowly). Once logged on (not through safe boot) Air Port is connected with IP Address but Safari will not connect to internet.

Basic apps like Finder, System Preferences > Security, Transmit and AirPort Utility keep crashing.

Have tried the following:

  1. Verify Disk is okay.
  2. Repair Disk Permission ran.
  3. Tried removing and adding AirPort.
  4. Reset PRAM and SMC.
  5. Unable to run AHT, can't remotely attach disk because Air can't be found on network by other Macs.

The current installation of OSX is only about 6-8 weeks old and has all the latest updates.

What's wrong? My thoughts are corrupt OS or RAM. I can't reinstall the OS with being recognised by another Mac and I can't test the hardware for the same reason. Am I missing something?

Rich

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2 Answers

up vote 3 down vote

Have you run the Apple Hardware Test that came with the MacBook Air?

To use Apple Hardware Test on your MacBook Air:

  1. Disconnect all external devices from your computer except the power adapter.

  2. Restart your MacBook Air while holding down the "D" key.

  3. When the Apple Hardware Test chooser screen appears, select the language for your location.

  4. Press the Return key or click the right arrow button.

  5. When the Apple Hardware Test main screen appears (after about 45 seconds), follow the onscreen instructions.

  6. If Apple Hardware Test detects an issue, it displays an error code. Make a note of the error code before pursuing support options. If Apple Hardware Test doesn't detect a hardware issue, the issue may be software related.

If AHT found no issues, run a memory test. Download memtest86+ and burn that to a CD, and boot the MacBook Air from the CD. I have personally had RAM issues which AHT didn't find but memtest did.

EDIT: Sorry, I only just not noticed that you said you're unable to run AHT, presumably because you don't have an external optical drive. I'd recommend taking the MacBook Air in to an Apple store. Or by using a USB Ethernet Adapter you could probably get it to boot AHT from the network.

EDIT2: Have you tried booting from a USB drive? You could use another Mac to install a fresh copy of OS X to a US disk and see if the Air can boot that. or, you might be able to copy the Mac OS X Install DVD to a USB disk and try to run AHT off there...

Ultimately, a visit to the Apple Store is probably your best bet :-(

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Thanks Josh, holding 'D' has no affect and with no network, there is no way to do it remotely. – kim3er Dec 16 '10 at 21:02
@kim3er: Did you see the other options in that article? Do you have access to a MacBook Air SuperDrive (or other external USB optical drive)? – Josh Dec 16 '10 at 21:04
No, but I've got an appointment at the genius bar tomorrow. It's feeling like a RAM issue to me. – kim3er Dec 16 '10 at 21:11
Sorry Rich, I only now saw the part of your question where you mentioned you were unable to run AHT. This is the issue of having a system without built in ethernet and optical drives! I'll see if I can figure out another solution for you... – Josh Dec 16 '10 at 21:11
Thanks for all your help, turned out to be a dodgy HDD, Apple Store are replacing it for me. – kim3er Dec 18 '10 at 14:05
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up vote 2 down vote accepted

Turned out to be a HDD fault. Apple Store is replacing HDD as we speak.

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