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I have a MacBook Pro with Microsoft Word 2011 installed on it.

For some reason, all the editing keyboard shortcuts - such as Cut: Cmd + X, Copy: Cmd + C, and Undo: Cmd + Z - does not work in it.

My friend who also has Microsoft Word 2011 on a MacBook Pro has his keyboard shortcuts working fine.

This situation really hinders my work, what could be the problem?

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9 Answers 9

up vote 3 down vote accepted

Check in the edit menu and see what MS Word thinks its shortcut keys are for cut, copy, and paste.

If they're not the keys you’re expecting, maybe something was accidentally configured in Word’s preferences, e.g. some alternate key mapping.

Also, verify that there are not alternative key mappings specified in the Mac System Preferences, both system wide and application specific, that may be modifying your shortcut mappings to other keys.

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If the configuration of the hot keys disappeared from the Edit menu, you can reconfigure them through the menu "Tools", option "Customize keyboard"

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My keyboard shortcuts for Copy, Cut, and Paste also disappeared under Mountain Lion. Going to Tools/CustomizeKeyboard did not help (the shortcuts are listed under Keyboard Shortcuts but do not show up on the Edit menu).

The workaround suggested above works. In System Preferences/Keyboard/Keyboard Shortcuts/Application Shortcuts, you can add Microsoft Excel (use the + key, then in the Application pulldown menu you might have to go to Other and navigate through the Microsoft Office menu to be able to select Excel). Then I just added cmd-c, x, and v. The keyboard shortcuts still do not appear in Excel's edit menu, but the keyboard shortcuts work as they had done previously.

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Hmm, make sure you're using the "command" + "C" / "V" / "x" in order to copy, paste and cut and not "ctrl" + the keys.

Macs dont respond to "ctrl" + other key shortcuts.

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I am using the command key.. –  idober Apr 22 '12 at 20:55
wouldn't know then :/ Just suggested that because ive got a mate that had the same issue. –  Thekrazypig Apr 22 '12 at 21:09

Try quitting Microsoft Word (literally quitting...Command+Q) then reopen and see how it goes. It worked for me.

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I had the same problem, and I found out how to fix it:

  1. Go to "Tools"
  2. Click on "Customize Keyboard"
  3. Choose "Edit"
  4. Choose "Edit copy"
  5. Highlight F3 and remove it, leaving ⌘ cmd+C and press OK.
    The same is for "Edit cut/paste." You just remove the F4/F3 etc.
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control panel all items language advanced settings (tick) let me set a different input method for each app restart word DONE

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This answer seems to be for Windows, not OS X. –  grgarside Jan 22 '14 at 21:16

Mac-Windows-Word/Excel version: this was my fix

  1. In Word or Excel go to File
  2. Options
  3. Customize Ribbon
  4. Keyboard Shortcuts
  5. In Categories - All Commands

    Then search for CopyText, PasteText etc. If no current keys then Press new shortcut key box and assign the keys wanted

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I have MBP with MSO 2011 also and had same problem. Use "control" instead of "command" works.

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Hi, please edit and expand on your answer. Where a one line answer may contain a correct solution it will not in most cases provid enough information to reach it. Your answer does exactly that. It also does not in it's current form address the specific question. –  markhunte Feb 10 '14 at 4:14

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