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I am trying to help someone sync their IPhone 4 to their desktop computer, in order to make a backup of their info (contacts, their numbers, calendar dates and such). This person has an IPhone 4 running IOS 4.3, and is using Windows XP.

Unfortunately, whenever we try to sync, Itunes gives a message box saying that it could not sync to the IPhone (error 13019).

Does anyone know what this code means, and if so, anyway to fix it?

Please note that this most likely isn't a problem with ITunes, seeing as we just downloaded it specifically for this, about 5 minutes ago, with the latest software from the website.

Thank you.

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1 Answer 1

The Apple Support Page for this error, "iTunes: Error 13019 during sync," gives quite a few solutions. The first one is to make sure you're on the most recent version of iTunes (which you stated that you are). On that page, you'll notice that there are some drop-down arrows that reveal more suggestions. The second one tells you to disable Voice Memo syncing. There are some more helpful procedures there if the voice memos aren't the issue.

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And this points out the value of searching for answers to your questions on the Apple Support web site, support.apple.com –  Wheat Williams Apr 16 '12 at 22:44

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