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I set up an icloud account and backed up my contacts and notes. [Where? On a PC, on an iOS device, on another mac? Please provide the version of software and general hardware class. Also, what does "backed up" mean. e.g. I followed Apple KB article http://support.apple.com/KB123 and stored 32 contacts from my iPod touch running iOS 5.]

However, when I log onto icloud on my computer, these are not visible. [describe the computer - what OS, how do you log in, what exact steps are you taking to make them visible]

The contacts folder is completely empty except for my name, and the notes app is not visible. [this may not be a problem, on a mac, there isn't a contacts folder, and you have to know to open the Address Book or the Contacts App - we can't guess until you tell us which version of OS X you're running - even if you are running OS X instead of Linux or something else]

It does, however, locate my phone. [how?]

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What is your question? How to make it work? Why does this happen? Is this normal? – Daniel Lawson♦ Apr 16 '12 at 2:46
This needs some more troubleshooting to answer. I'm going to edit in some suggestions and then close it to get confirmation on the problems. If anyone wants to edit in enough specifics to make this answerable, please flag for review or cast the first reopen vote which will place it in queue for review. – bmike♦ Apr 5 at 12:02

closed as not a real question by bmike♦ Apr 5 at 12:02

It's difficult to tell what is being asked here. This question is ambiguous, vague, incomplete, overly broad, or rhetorical and cannot be reasonably answered in its current form. For help clarifying this question so that it can be reopened, see the FAQ.

2 Answers

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They are both visible for me. Notes are contained within Mail.

Probably you should tell us more about your set-up (in particular how you "backed up" your contacts and notes) for us to tell you more...

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OK. I logged into icloud with my itunes account. Under settings, I selected which applications to back up, including mail, notes, contact, etc, and some (but not all) apps. I de-selected photos because it exceeded the free storage limit. I then selected "storage and backup" and then "back up now". I then logged onto icloud to check and see if my data was actually backed up, and it doesn't seem to be. I waited a few days to see if the there was a lag in updates, but there is still no information in icloud that is specific to me or or my phone. – Gwen Crevensten Apr 16 '12 at 1:16
I would make sure that the contacts you created are actually in the iCloud account within Contacts on your iOS device or if they are still stuck on the device itself. – Bob Martens Apr 5 at 13:56
up vote 0 down vote

I'm not sure what you mean by "contacts folder" but if you're talking about the Macintosh Address Book it may be that you need to go to Preferences in Address Book, then to Accounts and see if you have iCloud enabled.

If you do have it enabled make sure you've selected iCloud in the Address Book itself by clicking the red bookmark so that you're on the front page and can see iCloud and whatever groups you have listed there.

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