Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

Once every day or two, iTunes seemingly randomly displays a 4002 error:

error screenshot

This is particularly puzzling to me, as the majority of the time (if not always) iTunes is in the background, and has been for a while. What exactly does the error signify, and how can I fix it?

share|improve this question
    
What is the exact version of iTunes you are using? –  Braunson May 23 '12 at 11:25
    
10.6.1, but I haven't seen it in a while. –  timothymh May 24 '12 at 2:55

3 Answers 3

Google seems to think it's an iTunes Genius error. Try turning off Genius from Store -> Turn off Genius.

If that doesn't resolve your issue, if Genius is not on, or if it's too important to turn off, post more info about your system and we'll try to help.

share|improve this answer
    
I've turned off Genius but the problem persists. –  timothymh Apr 15 '12 at 22:34
    
I'm running the latest iTunes (10.6.1) on a late 2009 MBP. I'm on OS 10.7.3 and I'm logged in to the iTunes Store with my Apple ID. There's no Genius restrictions in iTunes preferences. –  timothymh Apr 15 '12 at 22:35

I have been importing quite a few songs into iTunes v 10.7 (21) on OS X 10.8.2 and this error is popping up when the upload process has a hiccup. Even if you are not currently in a state when you would expect uploading to the iTunes Match cloud, the software can run a sync and throw this error.

There's nothing you can normally do on your end other than disconnect from the internet and wait for the servers to clear up. In my case, no action was needed to resume uploads. The iTunes process was patient and resumed once a short timeout passed.

share|improve this answer

I got rid of this pesky error by

  1. turning iTunes Match off
  2. quit iTunes
  3. launch iTunes
  4. turn iTunes Match on

The first time iTunes complained with error 5002 during Match startup, but then it worked.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.