Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

I have an old iMac G4 that's well beyond being supported in any capacity by Apple. Two years ago, when taking it apart to upgrade the hard drive and CD drive, I accidentally severed the connector on the logic board for the display. At the time, I looked around to see if I could find somewhere I could purchase a replacement logic board, but pretty much the only place I found were some people selling them on eBay from unknown origins for wildly varying prices. I ended up dropping the matter, as I didn't have a need for the machine anymore, but it got me thinking:

Where can I purchase repair parts for Apple products? Presumably the Apple Certified Repair shops have a supplier - do their parts come directly from Apple? Can a "regular person" like me obtain parts directly from Apple as well? If not, are there any certified repair places that are willing to resell the parts they have access to? Or is eBay, with parts from who-knows-where, the only option?

share|improve this question

3 Answers 3

up vote 3 down vote accepted

Apple resellers are allowed to both perform repairs where the broken part goes back to Apple and just sell you a part. I believe their costs are way higher for the costs of an "one way part" so in practice, this does not happen much on major components that are not commodity parts.

In your particular instance, I would look to see when that specific model goes vintage. Presumably, Apple would then sell their stock of parts to the repair centers and for a limited time, there might be a nice supply (prices low) and no risk to the people carrying the part that their costs to carry inventory will raise the price of that part.

Even from reputable sellers, many parts that exist on the open market are scavenged from machines that are damaged (sometimes by liquid) and disassembled for parts and carry only a short warranty if any from the seller.

This is a good thing in almost all cases - reusing perfectly fine parts when they are properly tested is inexpensive and proper. The flip side, is what machines get damaged and don't get fixed? The worst kind of damage.

An iMac is very much not at risk from liquid but other things like power surge, can affect parts in an invisible way. Again, the question is of self-selecting. Which macs don't get cheap parts to fix the issues they have? The ones with major problems to either the display or the logic board.

For these reasons, I prefer to buy parts from a company I trust to know why a used mac isn't getting fixed so I can get good parts from them. Similarly, I'll gladly buy the damaged mac from the person that wants to sell it for parts so I can evaluate the damage myself. They are usually forthcoming why and how it got damaged ( and also pricing my offer knowing it may be a total waste.)

As always, finding a good mechanic - someone who knows the business and has experience with hundreds of repairs on your specific model and thousands of repairs under the belt is more important to knowing when parts can be used.

The sad fact is specialized and highly reliable parts outside of Apple's supply chain are too expensive to be widely available. It's hard for consumers to know if a good price is a lucky break or the seller has more information of the part's heritage and passing on hidden risk to the buyer.

share|improve this answer
    
And a very special case in your situation is that many G4/G5 boards are highly specialized where you need matched power supplies, wireless cards to go with the logic boards - without detailed engineering part information, you may not get the exact board you need just by matching sales model numbers rather than matching parts by [EEE codes]( reviews.ebay.com/…). –  bmike Mar 31 '12 at 19:12
    
Thanks for this answer - this is precisely why I was hesitant to just buy a board off eBay. The thing about "one way parts" rings a bell - I had the HD in my MB replaced several years ago by a certified tech, and they would only cover it under warranty if my old drive was sent back. Wish I'd paid the cost and kept it though - there was a lot of stuff on that drive I'd pay to recover now. –  Kyle Cronin Mar 31 '12 at 19:26

http://www.ifixit.com/

iFixIt has manuals online as well as the parts needed. I've bought and replaced a number of parts from them and their instructions are top notch.

eBay sometimes, but, as you know, that's your own risk.

share|improve this answer
    
I'd known about iFixit, but it looks like their collection of parts has grown dramatically. Any idea where they get them from? –  Kyle Cronin Mar 31 '12 at 18:30
    
They disclose on a part by part basis if the part is an Apple Service part or if it is new, used, tested and/or scavenged from a machine. –  bmike Mar 31 '12 at 19:36

Rang several apple stores to buy screen for 1phone 4. None would sell part, but all offered repair service. One quote was $179. Eventually found a private repairer who did the job for $80

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.