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For some reason, Image Capture doesn't always update the list of devices after I plug in my iPhone. Sometimes restarting Image Capture works, and sometimes it does not. Does this have to do with the number of images on my iPhone, which is several hundred? The fact that there's a passcode on my iPhone?

Is there a steady way to make my iPhone appear?


The iPhone is indeed visible in iTunes. Connecting via the other USB port makes it visible in Image capture as well - after a wait.

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Not an answer-yet-Neither the number of images on the device or he passcode are a factor in having the device itself mount—appearing in the device list. The image count does make a difference in the amount of time it takes for the image files to appear in the right hand window of Image Capture. Is the iPhone visible within iTunes when it's not available to Image Capture? Can you see the iPhone from System Information/System Profiler? My gut instinct—use a different dock cable and a different USB port—and plug directly into the Mac for testing. –  jaberg Mar 23 '12 at 14:52
@jaberg - See my edits. –  Moshe Mar 23 '12 at 15:26
Image Capture has always taken a couple of minutes to detect my iPhone. I believe it's just poorly written to handle new devices. –  sudo rm -rf Mar 24 '12 at 17:03
Yes it takes a while for my iPhone 4 on 10.8. Do you want to answer your own question? Sounds like it is that particular USB port that is problematic just a little? –  NOTjust -- user4304 Apr 23 '13 at 18:50

2 Answers 2

If you quit the application and re-start it, that seems to resolve any devices that connect and get missed when you plug them in after the application has launched and enumerated the connected USB devices.

Even if you have iTunes and Xcode and other apps running, I've not seen Image Capture fail to recognize connected devices if you restart the program and I have certainly seen it miss device connects on occasion when other apps are running and want to talk with an iOS device.

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a restart worked for me! then restart itunes, disconnect and reconnect phone, open image capture... but when the app is open select "image capture" on the drop down far bottom left.

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