I had the sirusxm app on my phone and everytime it would give me problems I would delete it and reinstall it. I forgot that I had just recently changed my email password from my laptop, which is synced with my phone. When I went to download the app after having once again delete it due to having problems, the column which you click on to download quickly changes to purchased. The app is not on my phone. How can I get it?
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There is a difference between an app that has been purchased and one that is installed. To install a purchased app, open the App Store app on your iOS device. Click on the Updates button in the lower right corner to advance to the Updates pane:
Click in the Purchased area near the top of the screen to advance to the Purchased pane:
Select the Not on this iDevice tab to see purchased apps that aren't currently installed:
Select the app you're looking for from the list and install it. |
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Search for it on your phone using Spotlight. As mentioned in the comments, it may be on an invisible home screen. If that doesn't work, you can try using iTunes to sync it over, or at least to help you find it. If you'r absolutely convinced that it's not actually installed, you can try using a utility to muck around with system files. (Particularly, the SpringBoard property-list files, which may contain info that the App Store is using, although honestly, I doubt that doing so would work.) |
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Have you tried searching for the application on your device? If you have enough applications installed, some of them may not be shown on the home screen. You can search by swiping to the left from your first page of apps.
You can also check iTunes to see if the app is installed, and uninstall it there:
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