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I have a Cannon MP560 that kept having communications errors. One of the suggestions I read was to remove the printer from the print & scan menu and re-add it. Once I did that the scanner disappeared as well and I cannot get OSX 10.7 to recognize this device as a scanner again.

  • Does anybody know how I can get OSX to recognize this device as a scanner again?

Here are some screenshots of my print & scan screen and my add printer dialogue. Bonjour does not show me any information about this device either.

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3 Answers 3

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Have you tried deleting the .plists associated with the printer? These are all in my ~/Library/Preferences list. I would move them to the desktop (just in case you want to move them back), restart your Mac, and try adding the printer again.

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So, I guess deleting the Preferences worked out? :) –  Michiel Mar 18 '12 at 22:00

Canon has updated most of their software (Easy-PhotoPrintEX, MP Navigator) and their drivers (printer, scanner) around the time when Lion came out. Make sure that you have the latest drivers installed.

You can download all the Canon software for your MP560 Scanner here.

Also, be sure to connect your printer via cable in order to use it as a scanner:

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Thanks, I've updated the software both through the cannon site, and shortly after using my apple update. Still no luck. I can print fine but the device still doesn't show up. –  bittersweetryan Mar 16 '12 at 13:39
    
@bittersweetryan Can you scan using the MP Navigator EX software? That's what I'm using for scanning with my MP530. –  gentmatt Mar 16 '12 at 14:07
    
@bittersweetryan Do you have connected the MP530 wirelessly? –  gentmatt Mar 16 '12 at 14:16
    
Yes, and i was able to scan wireless previously without using the MP Navigator. –  bittersweetryan Mar 18 '12 at 21:35
    
@bittersweetryan Which .plist files did you remove? Unfortunately, I can't get this to work with my printer :( –  gentmatt Mar 19 '12 at 7:00

How to scan wirelessly: if anyone is still interested in using their MP560 scanner wirelessly on OSX Mavericks, I successfully used Image Capture from Applications.

Note the printer must be installed and recognized as a wireless printer - the MP560 will show up twice. Initially I had to install the MP560 via USB cable.

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Beware, the question is related to MacOS X 10.7. –  daniel Azuelos Sep 22 at 13:20

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