Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

My MBP is suddenly locking up to the point that only a power down will fix it. Neither command+alt+esc or command+alt+shift+esc do anything. It started by getting some nice screens in multiple languages that told me I had to power down. That happened about four times, now I don't even get those screens it just seems to lock up. I used to get crash reports to send to Apple, the details of which were nebulous but I don't get those anymore either. I am looking at the log but see nothing. Am I missing something?

share|improve this question
1  
You need to give more information about what you are doing at the time. What app is the Active one and what other apps are running. Also look in the Logs for crash reports. And tell us what one correspond to the time of the crashes. Someone else maybe able to tell you which one may hold clues. The different Language screen points to Kernal panics. But as I said supply more info. –  markhunte Jan 26 '12 at 20:33
    
are you getting any strange graphics artifacts showing up on the screen before it hangs? my old mbp used to hang due to a faulty motherboard.. –  user17829 Jan 27 '12 at 13:15

2 Answers 2

up vote 1 down vote accepted

That message means that there is a kernel panic. This may happen if you connect new hardware to your computer. For possible reasons/fixes, see this article from the Apple website. Here is a section from the "Troubleshooting" section...

  • Was the computer starting up, shutting down, or performing a particular task when the recurring kernel panic happened?

  • Is the kernel panic intermittent, or does it happen every time you do a certain thing?

  • Does it occur only when a certain external device is connected, or a device is connected to a certain port?

Reading through that article should give you a general idea what is happening and possible ways to fix it.

share|improve this answer

I am presently experiencing the same and, as a former MacGenius, I may be able to shed some light. Does everything freeze? That is, if you are watching something in QuickTime, does that still work but you cannot switch to another app? Can you force quit? Does the problem occur if you are using another user, say, a test account? There was a firmware update for the disk controller. Have you seen if your device is covered? Is there a correlation or series of actions that seem to evoke the behavior? For instance, does the lockup occur while idle for a long time, or after performing transcoding with handbrake (which maxes out the CPUs, thereby causing maximum stress on the machine, the fans, etc)? Have you verified the disk is OK, for example, booting from the install CD, using disk utility or booting from an external HD and running techtool's suite? When I did this, my hard drive and RAM proved to be working correctly and the problem manifests when I use handbrake. In consulting with others, I believe it is a problem with the disk controller on my MBP even though Apple hasn't addressed it with a firmware.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.