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I recently changed my email address that I use as my apple ID to log in to itunes. So I got an email to verify it by clicking on a link, which I did.

And it seems to have worked, sort of: on my ipad and iphone, I'm in business, and can buy apps, etc.

But on my mac, when I try to login to the store in itunes, I get this: alt text

When I click ok, it takes me to the verification page, but the page seems to imply that I both need to verify my address and that it's already verified: alt text

Any ideas? I'm not sure I can go much longer without Ke$ha's latest.

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This worked for me. Thank you so much –  user5035 Apr 5 '11 at 14:50
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1 Answer 1

up vote 5 down vote accepted

Well, I haven't figured out what was causing the problem, but did find a way to solve it:

  1. Go to the my account page for your Apple ID Account and click "Change Account Information".
  2. Change your email address from the one you want to use to any other address (to be safe, it's probably preferable to use one you can access, but it's not crucial, as long as you can remember it easily, because you're going to change it right back.
  3. Once it confirms that it's changed it, go right back in and change it back to the one you started with.

This will essentially "clear" the previous verification for the address, eliminating the disconnect where itunes wants you to verify, but you can't, because all the other apple clients know that you already have. You'll get a fresh verification email, and (at least in my case) you'll be back in business.

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Jaydles - perfect response, thanks! Sorted out the issue straight away. –  user3803 Feb 20 '11 at 22:22
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protected by Community Jun 22 '11 at 3:04

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