I have a brand-new Macbook Pro, my first mac since 1987, and unfortunately I'm experiencing a severe issue with it. If I leave it by itself for a while, or close the lid and then re-open it, the screen remains black and nothing I do can fix that - I have to forcefully shut down the mac (holding the power button for like 10 seconds) and re-open it.
I searched for this problem online and found many similar instances of it, but could not find any actual solution. How can I solve this issue? And if it's a still-unsolved problem, is there any work-around I can use to bring the screen back to life without rebooting the laptop?
Technical details, as copied from the About This Mac dialog:
MacBook Pro 15-inch, Late 2011 Processor 2.2 GHz Intel Core i7 Memory 8 GB 1333 MHz DDR3 Graphics AMD Radeon HD 6750M 512 MB Software Mac OS X Lion 10.7.2 (11C74)
- Running software update reports that the laptop is up-to-date.
- I only got it yesterday, and have managed to install a grand total of just 4 applications (Keka, Steam, Syncplicity and Chrome).
- I have no peripherals connected - the only physical connection is the power cord, the only wireless connection is the Wi-Fi. The problem persists whether the mac is connected to the power or not.
- The problem is consistent, once the screen turns off it's always doomed.