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I sent to them through using iTunes "Report a Problem", for a track missing in an album I bought. The answer I got:

Dear ____,

Your request for a refund for "_________________" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches Apple's refund policies and provides protection for copyrighted materials.

You can review the iTunes Store Terms of Sale for more information:

http://www.apple.com/legal/itunes/us/sales.html

Sincerely,

Lilly
iTunes Store Customer Support http://www.apple.com/support/itunes/ww/

(it says: Sincerely, but the reply was nothing Sincere)

So they just send template answers... I also reported that another album I bought did not show up in my iCloud at all and I hope to have it back on iCloud, and I got the same template answer. How can this iTunes / iCloud issue be solved?

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As it is, this is really just a rant. What do you want us to help you with? We can't help you deal with Apple's support people. If you have a specific technical problem that you want help with, feel free to ask. – Nathan Greenstein♦ Oct 18 '11 at 16:44
I want to find out in what ways this can be solved – 動靜能量 Oct 18 '11 at 16:45
Take out the details of how Apple didn't help you and put in more details of what your problem is. – Kevin Reid Oct 18 '11 at 19:48

closed as not a real question by Nathan Greenstein♦ Oct 18 '11 at 16:45

It's difficult to tell what is being asked here. This question is ambiguous, vague, incomplete, overly broad, or rhetorical and cannot be reasonably answered in its current form. For help clarifying this question so that it can be reopened, see the FAQ.

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