Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

I had a few apps originally purchased through the App Store that got corrupted. I removed them with the intent of re-installing them from the App Store, but it seems that the App Store thinks they're still/already installed. The action button is disabled. I found How can I reinstall an application that the Mac App Store thinks is installed already? but the solution reported there didn't work for me.

The app doesn't exist in either /Applications or /Downloads. Do you have any idea about what I might be able to do to re-download the app?

share|improve this question
add comment

3 Answers 3

up vote 10 down vote accepted

Try the following steps in order:

  1. Quit the App Store
  2. Eject all disks (including any .dmg files you have mounted)
  3. Use Spotlight to search your hard drive for anything with a similar name to your application.
  4. If you find anything related to the application in question remove those files.
  5. Delete the file at ~/Library/Preferences/com.apple.appstore.plist
  6. Delete the file at ~/Library/Caches/com.apple.appstore/Cache.db
  7. Delete the file at ~/Library/Cookies/com.apple.appstore.plist
  8. Delete the file at ~/Library/Cookies/Cookies.plist
  9. Open terminal and run this command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user
  10. Logout of your computer & log back in
  11. Reopen the Mac App Store
  12. Try to install the application again.
share|improve this answer
2  
Thanks. The apps were "hidden" on a second internal drive that I didn't expect to be picked up. Thanks for getting me there. –  Rob Wilkerson Sep 19 '11 at 11:17
    
This is an amazing answer, but the irony is that none of the steps solved it, but the unchecked answers below did the trick. –  Stephen J Nov 25 '13 at 23:51
add comment

It sounds like you have a backup drive attached. The easiest thing is to add the backup drive to the ignored list in Spotlight preferences.

share|improve this answer
add comment

Might it be possible that you have some other version or backup copy on another volume lying around? I've read about people having the Beta of Reeder on another volume and that blocked the App Store. This person solved it by unmounting that volume while installing from the MAS. (found the source: http://reverttosaved.com/2011/06/09/mac-app-store-a-newer-version-of-this-app-is-already-installed-on-this-computer/)

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.