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I purchased an app (Divvy) from the Mac App Store ten days ago and still have not received an email receipt for the purchase. The e-mail address in the App Store Account Settings is correct and it's not in the Spam folder. The same account gets receipts fine when I make purchases in the iTunes Store.

Is there a way to either:

  1. View old receipts somewhere, or
  2. Get receipts emailed again?

The reason I need the receipt itself is so I can turn in an expense report. In the case of Divvy, it's not that expensive, but if I can't get receipts, I'm certainly not going to make further purchases.

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3 Answers 3

up vote 1 down vote accepted

While going off of the recommendation from @Mark to contact Apple Support I found a way to (kind of) get a receipt by following the directions on this page which shows you how to get order numbers.

Basically, in iTunes, you click on your username/email-address and then log in. This will bring up your Account Information window where you can select the "See All" under the "Purchase History" section. This will take you to a list of transactions.

Unfortunately, you can't print these out directly, but you can take a screen grab of the receipt (Cmd+Shift+3 or Cmd+Shift+4) and then print the resulting graphic.

A little bit of a hack, but it gets you there.

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You should always be able to see your up to date purchase history from the App Store menu.

Store -> View my account...

Sign in and look over your purchase history. I'm not aware of a way to get an email summary or duplicate receipts mailed again.

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Yeah, I can see that alright. (It's actually just under the "Purchases" tab/button.) The trick is that I need the receipt for an expense report. Not a huge deal for this purchase, but I'm certainly not going to continue to buy stuff that I can't get reimbursed for. (Note: I update the original question to help clarify that.) –  Alan W. Smith Aug 26 '11 at 18:21
    
I've never had an expense report declined when I print a screen capture or just fill out a missing expense receipt form as needed. You could ask nicely to billing support (look for Express Lane on the page) - they might be able to help. –  bmike Aug 26 '11 at 21:55

I had this issue for something I bought and needed a receipt, but Apple did not send an email which it used to do (for the apps that I did not need to claim on expenses).

To get a receipt, I contacted Apple support via their web form. Note that that might be the UK form only.

To get there got to apple.com, choose support on the top bar; then choose "Mac App Store" and "Contact Support >> Account and Billing."

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U.S. support page is found at: apple.com/support/mac/app-store - While looking for the order number that page requested, I found a knowledge base article that got me to the receipt. I've added an answer to this question with those details. Thanks for getting me pointed in the right direction. –  Alan W. Smith Aug 26 '11 at 20:42

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