current community

your communities

more stack exchange communities

company blog
Stack Exchange Inbox Reputation and Badges
tour help
Ask Different is a question and answer site for power users of Apple hardware and software. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top
up vote 4 down vote favorite

I got a new iPhone in the US, but am using it abroad (Israel) and with my old Apple ID.

In the App Store I see the Apple Pages/Numbers/Keynote with a price tag on them (not free) when they should be free.

What is the problem here?

share|improve this question
up vote 2 down vote accepted

After taking it up with Apple Support, here is the answer: The first user (AppleID) which activates a new iPhone gets those apps free. If the iPhone is reset to defaults and another user (AppleID) is used, which is what I did, then that user does not get them for free.

So the free option is a one time thing.

share|improve this answer
    
My guess would be that they're trying to avoid people just resetting a device over and over and getting the free apps on their Apple ID when the goal is to have it be a bonus for new hardware purchases. – Tom Kidd May 24 at 15:11

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.