Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

On my iTunes page, it is showing a 7 next to Apps to indicate I have 7 apps with available updates. When I click on the link to show available updates, regardless of which iTunes account I have, it always shows "No Updates are available". How can I see what apps it thinks I have updates for, or reset that counter?

share|improve this question
    
Are you using the same iTunes account you used to download the applications? –  kiamlaluno May 27 '11 at 18:01
1  
I have 3 itunes accounts, and I have logged in as each one, checked for updates and still there are no updates available but the badge still shows 7. –  Leddo May 29 '11 at 15:45
    
Is there a way we would be able to find out which one of the apps needs updating when such a thing occurs? –  user17693 Jan 24 '12 at 19:24
add comment

4 Answers

The common cause of this is when you have purchases in one library that belong to two Apple ID's. You will have to sign in to that second Apple ID to download those updates. This means iTunes is working as it was designed (although it is confusing since the Apple ID for each purchase is "hidden" in the info and not easily displayed.

A less common instance is when there is a problem with either the on line store or your local files that store the apps.

Here are two articles that will help if you simply have more than one account making purchases:

share|improve this answer
    
I have checked all my apps and every app is either one of my 3 itunes accounts. Thanks anyway for your help. –  Leddo May 29 '11 at 15:47
    
Bummer - you might have to wait for someone to answer how to troubleshoot problems with the Apple ID or the iTunes app. Have you tried asking Apple online for support? Anything that makes me less likely to spend money on the store always gets their attention to help me resolve/understand the issue whether I'm in warranty or not. –  bmike May 30 '11 at 20:57
add comment

Another cause for iTunes to do this is when you purchased an app in one country's store and you changed it to another country. That's what happened to me.

Updates are only available from the AppStore country you bought the app in (but the badge may still be displayed).

share|improve this answer
    
Any way to solve it? –  zerkms Mar 17 '12 at 12:29
    
Change the store country in you iTunes Account settings, as there is no way to migrate purchases done in one country to a different one. –  Michal M Mar 18 '12 at 6:33
add comment

Another cause for iTunes to do this is when you purchased an app in one country's store and you changed it to another country. That's what happened to me.

Updates are only available from the AppStore country you bought the app in (but the badge may still be displayed).

share|improve this answer
add comment

This happened to me, my wife and I use separate computer accounts but they both use the same iTunes store ID. Occasionally I would have to go into my wife's computer account and run the app update in iTunes there to get rid of the badge in iTunes under my computer account.

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.