Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

I dropped the phone and the screen is not responding. Before I take it to get it fixed I want to restore the iPhone to factory settings because I'm logged in on my apps, and I don't want the person fixing the phone to get access to my Facebook and other accounts. I tried to turn it on again but the screen is not responding.

How can I reset my iPhone from computer if the screen doesn't work?

share|improve this question

3 Answers 3

Indeed, placing the iPhone into recovery mode, then connecting to iTunes and restoring will do the trick. Here's an Apple-provided article on how to place the iPhone in recovery mode: http://support.apple.com/kb/ht1808

share|improve this answer

Connect the phone to your computer, open iTunes, hit restore. If the phone is code-protected put it into DFU-Mode first. http://www.iclarified.com/entry/?enid=1034

share|improve this answer

Another, less destructive option relies on you having an iCloud account assigned with the phone.

Simply visit the iCloud website, and follow the links for the Find My iPhone app. Once there, you have the option to lock your phone.

This means that the furthest anyone could get when replacing the screen is the unlock screen and that you don't have to go through the hassle of restoring from backups.

share|improve this answer

protected by Community Apr 2 at 8:32

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.