My Granddaughter has lost/forgotten her ID and passwords for her iPad. When the iPad powers on, it goes straight to an iCloud password request and I cannot get past it.
I have installed iTunes on my laptop but it fails to connect to the server (error 310).
I installed iCloud control panel and tried a restore but that failed because of "Find my iPad" was active, which I cannot turn off because of the original password problem!
This is driving me crazy. I just want to reset everything now so that I can hand it back to her. Can anyone help?