Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I needed to reinstall Mac OS X, so my plan was to format the drive, install OS X Lion (since I have the USB stick here) and then update to Mavericks. Sounds simple, yet I have a problem: The Mavericks download does not start! I logged into the App Store and clicked on Load, and it says that the download is in progress.

But: Nothing happens. I do not get a progress bar in the Purchased Menu and the Icon in Launchpad only says it is Loading but the progress bar there does not change. I tried another already purchased app and it did not work either!

I deleted everything in the App Store download folder - no success

share|improve this question
up vote 1 down vote accepted

Try resetting the Mac App Store.

  1. Enable the debug menu and restart the Mac App Store.

    defaults write ShowDebugMenu -bool true
  2. Choose the Reset Application option.

    App Store Debug Menu

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.